George Ellis Property Services are committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Notice. On this site, “George Ellis Property Services”, “our” and “we” each mean all the UK companies in the George Ellis Property Services network which use your information in the manner set out in this Privacy Notice. Any reference to “you” or “your” refers to anyone whose personal information we process.

  1. Introduction

Our use of your personal data will be governed by this Privacy Notice.

George Ellis Property Services is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.

This Privacy Notice explains;

  • What personal information is
  • How we collect your personal information
  • The types of personal information we collect
  • How we use your personal information
  • The legal basis for processing your personal information
  • How we share your personal information
  • How long we keep your personal information
  • How we keep your personal information secure
  • Your rights in relation to your personal information
  • How to make complaints and how to contact us

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated.

  1. What is personal information

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

Some personal information is classified as “special” data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive and we need to have further justifications for collecting, storing and using this type of personal information. There are also additional restrictions on the circumstances in which we are permitted to collect and use criminal conviction data.

Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.

  1. What personal information do we collect?

We will collect your full name and contact details (such as phone number, email address and postal address) from you whenever you engage with us.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill). We will also request your payslips, bank statements, proof of benefits if in receipt, proof of student studies if applicable, your employers details, your current and previous landlord details, university details, next of kin and character referee details.

We will also confirm whether you have any relatives or close connections working at George Ellis Property Services so that we can consider potential conflict of interests and if identified how to manage these, in accordance with our statutory and regulatory obligations.

Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

Buy, Sell, Let, Rent

If you are selling or letting a property through us;

  • We will collect a contact telephone number to get in touch with you about organising viewings and updating you on any offers received or rental applications for your property.
  • Where you are not the legal owner of the property we will request details from you as to your ability to sell or let the property such as a Power of Attorney, Guardianship Order or Grant of Probate.
  • We will collect your bank account details to arrange onward payment of rent due to you

If you wish to rent a property we are listing;

  • Specific access requirements so that we can find a property that is suitable for your needs
  • Your bank / building / similar account details to allow us to manage an approved tenancy deposit account for you and to set up your rental payments.
  • If you are a tenant renting under the ‘Right to Rent’ scheme we will collect details of your Biometric residence card, your immigration status document and/or your birth certificate to carry out our required checks under this scheme.  If you do not have these details we will request benefit details

If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf.

Property Management

Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention. We may share your details with contractors, suppliers, tradespeople, other leaseholders, neighbours, insurers, deposit schemes, accountants, and solicitors as is necessary to allow us to fulfil our obligations to you and to properly manage and advise you on your property investments.

Tenant Referencing

Where we engage with you to provide a tenant referencing service on any of your tenants when you do not use any of our other services letting or management.  It is the responsibility of the Landlord or agent to ensure they have permission for the referencing team of George Ellis Property Services to contact any prospective tenant that we may reference.  We will share details to various parties this includes, but not limited to, employers, current and previous landlords, next of kin, local authorities, deposits schemes, guarantors, other joint tenants

Inventories

When we engage with you to provide an inventory service, we will require information of utility accounts, the account details, EPC, gas details, warranties are additional information that form parts of our inventories so personal data within these documents may be present.

Training Courses

When we engage with you to provide a training course, we will require your name, contact details, email address, gender and if you own property in UK or abroad and any other joint delegate details

Consultancy

When we engage with you to provide any consultancy service we will require your name, contact details, email address, and information the type of problem which could contain information about another third party tenant, leaseholder, neighbour.  Please ensure you have consents in order to process and pass information to us.

Block Management

Where you engage with George Ellis Property Services to deal with block management we may share your information with contractors, suppliers, tradespeople, other leaseholders, neighbours, insurers, deposit schemes, accountants, solicitors as is necessary to allow us to fulfil our obligations to you and to properly manage and advise you on your property investments.

Health/disability

Importantly, this is sensitive personal information to which additional protections apply.  We may be given information about your health (whether mental or physical) or disabilities.

Health information may be given to us to explain your absence from the property or as a reason why rent has not been paid.  You may wish us to have information about your health so that we are aware of how you may need assistance on occasion.   This could also be information about health or disabilities affecting someone else which impacts on you.

We may be given information about your disabilities so that we can make particular arrangements for you, including any adaptations which may be required to make under disability discrimination legislation.

We handle information about your health or disability, and the health of others depending upon the circumstances to assist us in the management of the tenancy and the property.  This may be to protect your vital interests.  It may alternatively be for contractual performance where it affects your ability to perform your contractual obligations under the tenancy agreement.  It will be in our own legitimate interests if we are told of any medical condition which affects you.  This is so we are aware of possible impacts on you.

In regards to information concerning any disability, we handle this information to assist in the management of the tenancy and the property.  This may also be under a legal obligation where we are obliged by law to make provision to deal with your disability.

In addition, as this is special category data, additional legal requirements are imposed upon us about your health and/or disability and we may request your consent to handle this information.

Other

If you subscribe to receive newsletter, news or other market updates from us, then in addition to the above we will collect details about the sector in which you work and the type of content that you would like to receive.

 

  1. How we use your personal information

What is the legal basis of our data processing?

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information;

  • For employment-related purposes
  • Where we need information to perform the contract we have entered into with you
  • Where we need to comply with a legal obligation
  • Where the processing is necessary for us to carry out activities for which it is in George Ellis Property Services  legitimate interests (or those of a third party) to do so and provided that your interests and fundamental rights do not override those interests, including:
    • Processing that is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns. – this will include sending you marketing information from time to time after you have engaged us to provide services or received services from us either which may be similar and of interest to you or where you have expressly indicated that you would like to receive such information. You have the right to opt out of receiving this information at any time.
    • Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively – this will include: verifying the accuracy of information that we hold about you and create a better understanding of you as a customer; processing for administrative efficiency purposes such as where we outsource certain administrative functions to third parties who are specialise in such services; processing for network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access or to comply with a request from you in connection with the exercise of any of your rights outlined below.

In more limited circumstances we may also rely on the following legal bases:

  • Where we need to protect your interests (or someone else’s interests); and/or
  • Where it is needed in the public interest or for official purposes

We may process special categories of personal information and criminal conviction information in the following limited circumstances:

  • With your explicit consent, in which case we will explain the purpose for which the information will be used at the point where we ask for your consent.

For specific information on how your personal information will be used for the services you have requested from us, please select from any of the options below;

Buy, Sell, Let, Rent

  • We use your personal information for the purposes of fulfilling our obligations to you to let or sell your property or, if you are a buyer or tenant, for the purposes of arranging a contract for sale or a lease for you.
  • If you are purchasing a property we are acting as agents for the sale of or selling a property through us we will share your personal information with your appointed solicitors and the solicitors acting for the other side of the deal as is necessary to facilitate the sale or purchase.  We sometimes collaborate with other agents.
  • If you are renting a property we are acting as letting agents of, we will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property.

Property Management

  • Where we are managing property on your behalf we may need to pass your personal information from time to time on to third party contractors whom we have engaged to carry out maintenance on your properties.

Finance

George Ellis Property Services has a “preferred supplier” relationship, on a referral basis in relation to the arrangement of financing to allow you to acquire a property and/or the provision of the following services:

  • if you are purchasing a property under the Help to Buy scheme we will disclose information which needs to be provided to the scheme operators to check your eligibility and to allow you to participate in and obtain benefits from the scheme;
  • if you are obtaining mortgage brokerage services we will disclose personal information that needs to be submitted lenders (and if you are a high value mortgage customer, private banks) in order to fulfil our obligations to seek funding options for you;
  • if you are an insurance customer we will disclose information to be sent to a selected panel of insurance providers in order to obtain suitable options for insurance products for your requirements.

Information is handled as necessary from time to time.  As already stated, information falling under one category can be amalgamated with or added to information in another category in order to carry out the stated purposes.

Depending on the relevant category of your information, what our processing activities are and what is the legal gateway permitting processing as well as the purpose for which we carry out these processing activities.

Where the legal gateway in question is our own legitimate interests (or those of a third party) we identify the relevant legitimate interests.

We list out the different categories of your information, briefly explain them where needed, explain what we do with the information and why, as well as specifying the relevant legal gateway we rely on to do so.

We use the word “handle” to cover collecting, compiling, using or storing this information.

Identity and contact details

1.This includes name, contact details, date of birth and national insurance number

2.We handle this information in order to enter into the tenancy agreement and subsequently to manage the tenancy and the property.  This is done to perform the contract.

Personal and background information

1.This includes details of the tenant’s present residence and their current landlord (if any), current occupation and status, employed, student etc., employer or educational institution, state benefits received, details of other residents, any bankruptcy or county court judgments, next of kin etc., pets and any photographs of yourself.

2.This information is handled to evaluate your suitability as a tenant.  This is done for our own legitimate interests.  These are to ensure that any let is to reliable tenants and residents with suitable guarantors where applicable.

3.We also handle this information which relates to next of kin, character etc., to contact them for referencing and in the event of an emergency.  This is to protect your vital interests.

4.This information will also be handled if we need to trace you to contact you in connection with the tenancy or the property or to pursue a claim against you, e.g. for rent arrears.  This is in our own legitimate interests.  These are to enforce your obligations, deal with property left behind at the property or to recover property.

 

Bank details

1.This includes details of your bank, building society or other paying organisation, including those operating digitally/online.

2.We handle this information in order to receive payments from you or on occasion to make payments to you.  This is done to perform our contract.

3.We also handle this information if we seek to make recovery from you of unpaid debt.  This is in our own legitimate interests.   These are to recover what is due to us.

4.We also handle this information as part of our verification of your suitability as a tenant, including to protect against money laundering.  This is in our own legitimate interests to ensure that we let to suitable tenants/residents and do not receive proceeds of crime.

 

Tenancy details

  1. This includes renewals of the tenancy. Information within this category includes the address of the property, start date for the tenancy, period of occupancy, rent and other payments.
  2. We handle this information to prepare and complete the tenancy agreement and then to manage the tenancy and the property. This is done to perform our contract.
  3. Tenancies are renewed by agreement. This will involve a request from you. We handle information about the renewal of tenancies.  This is done for contractual performance.
  4. Where you are a joint tenant or there are residents living with you details of any other joint tenant or resident are linked with the tenancy/property.
  5. We handle this information to prepare and complete the tenancy agreement and thereafter to manage the tenancy and the property. This is done so that we can form a contract.
  6. Where there is a guarantee, e.g. from a parent, we collect information about the identity and contact details of the guarantor, background information about the guarantor and details of property owned. This is then linked to your tenancy and the property.
  7. We handle this information to protect our own legitimate interests. This is to provide security for the payment of the rent and to ensure compliance with tenancy obligations.

 

Deposits (if any)

  1. This includes the amount of a deposit, who pays it and in what shares and the steps taken to protect the deposit.
  2. We handle this information to deal with the deposit received and to administer the deposit. This includes handling information about persons who contribute towards the deposit who are not a tenant. This is done both for contractual performance and to ensure compliance with legal obligations relating to handling deposits under the Deposit Protection Legislation.   This is to secure payment of the rent and compliance with tenancy obligations.
  3. We also handle deposits at tenancy termination and this is dealt with under that section.

Immigration/right to rent checks (England only)/verifying tenant’s identity

  1. Under immigration legislation we check that each tenant and occupiers (over 18) resident in the property has the right to rent. This includes retaining copies of passports, driving licences and other specified documentation. We must retain this for inspection if required by the Home Office.
  2. We handle this information in accordance with the requirements of immigration legislation in order to carry out our legal obligations.
  3. We also handle this information in order to verify the identity of tenants and occupiers along with guarantors in order to protect our legitimate interests. These are to ensure that we are dealing with the correct person. This is done in Wales as well as in England for this purpose.

Rent and payment collection

  1. This includes records we compile to record receipt of rent and other payments from you and associated documentation relating to such payments. This also includes any documentation where we need to issue reminders for payment, including levying charges for interest or fees for late payment.
  2. We keep this information in order to compile correct and up to date records. This is done for contract performance.

Recovery of arrears, claims and possession proceedings

  1. In the event of non-payment of rent or other payments due, or if there is non-performance of the contract (including allegations against ourselves) then we record this and enter into relevant communications. This includes information and documentation related to any proceedings which may be commenced or brought against us in relation to these matters, including proceedings to recover possession of the property.
  2. We handle this information in order to pursue recovery of what is owing to us and to enforce our rights, to defend claims, and to recover possession of the property. This is done in our own legitimate interests. These are to protect our property interests, to enforce our rights and to ensure payment due to us is made, as well as to defend any claims brought against us.

Repairs/housing standards/health and safety

  1. This includes condition surveys, inspection reports, reports of repairs required and information about actions taken. This extends to conditions and standards generally at the property including health and safety, e.g. gas safety.
  2. We handle this information to ensure that the property and its contents are properly maintained. This is done both for the purposes of contractual performance and, where applicable, to comply with our legal obligations.

Breach of tenancy agreement/nuisance etc.

  1. This includes complaints which we receive or information which we hold relating to alleged breaches by a tenant or resident (which could include a child) including nuisance and anti-social behaviour. This includes records and related communications. This includes complaints about these matters made by neighbours or other tenants or residents.
  2. We handle this information so as to ensure that tenancy obligations are complied with and that tenants and occupiers live harmoniously with neighbours. This is to protect our own legitimate interests and the legitimate interests of affected third parties. These legitimate interests are ensuring the tenancy obligations are complied with as well as the prevention and detection of crime and anti-social behaviour.
  3. We also handle this information under a legal obligation where there is a selective licensing area in force or where the property is a licensed house in multiple occupation (HMO) or under the licensing scheme operating in Wales.

 

Council Tax liability

1.Notification is given to the local authority in relation to tenant/occupier liability for Council Tax.  This can include information about the period of occupancy as well as former and subsequent addresses.

2.We handle this information in order to ensure that the liability for Council Tax is dealt with correctly.  This is done to protect our own legitimate interests and those of the local authority.  These are for the correct billing and collection of Council Tax and to ensure that we do not have to meet Council Tax liability ourselves where this is not appropriate.

  1. In the event of the local authority serving a statutory notice we then must supply this information to comply with our legal obligations.
  2. Where appropriate the tenant may be entitled to a reduction in Council Tax (formerly called Council Tax benefit). Information is handled relevant to claims made by tenants. This is in the interests of the local authority administering the scheme to see that benefits are properly calculated and paid.

Water charge payments

  1. This relates to notification to a water company of the tenants/occupiers who are living at the property, their periods of occupancy and it can include previous and subsequent addresses. It also relates to communications between ourselves and the water company concerned.
  2. In the area covered by any appointed water board, this information is handled pursuant to a legal obligation.
  3. We handle this information to establish liability for water charges in our own legitimate interests and those of the water company concerned. This is to ensure that legal liability for payment of water charges is correctly established and discharged.

 

Utilities and other service providers

  1. We arrange and establish liability for payment of gas and electricity consumed at the property and any services which are provided, e.g. telephone, broadband or cable tv. These services may be provided as a requirement under the tenancy agreement. It includes communications about changes of tenants, interruptions and disconnection of supply and work to be carried out in connection with utilities and services such as the installation of smart meters/replacement meters.
  2. We handle this information in order to arrange provision of utilities and services and ensure that the correct liability for relevant charges is established and that these are paid for. This is done in our own legitimate interests and those of the utility company/provider concerned. These are to ensure utilities and services are provided and that liabilities are paid.
  3. We also handle this information in order to deal with breakdowns, interruptions and disconnections and to ensure that the appropriate quality of service is provided. This is done in our own legitimate interests. These are to ensure that requisite utilities and services are available and are provided at the property.

Universal Credit/Housing Benefit/Local Housing Allowances

1.Where eligible a tenant will be entitled to the appropriate welfare benefits to assist them to pay rent.  Information may be required by the Department for Work and Pensions (DWP) or local authority to verify entitlement.  Normally, payment of benefit is made direct to the tenant; however, if the tenant agrees,  (part of our contractual agreement), or there are arrears, payment of benefit can be made direct to us.  This extends to Council Tax reductions (the old Council Tax benefit).

  1. We handle tenancy details and rent payment records, including information about arrears of rent, and the tenant’s personal circumstances, relevant to the processing of claims and the administration of benefits. This is done for contractual performance. It is also carried out in our own legitimate interests to secure payment of rent due to us.

3 .We handle information relevant to applications for benefit and in particular applications for direct payment to ourselves including reasons for non-payment of rent.  This is for contractual performance.

  1. On occasion where direct payment has been made to us there may be claims by the benefit authority for recovery of overpayments. We handle information relevant to such claims. This is done for our own legitimate interests.  These are to ensure that we can collect and retain rent due to us.

Tenancy termination

  1. We may serve notice requiring the tenant to vacate and, if need be, enforce this by court possession proceedings.
  2. Tenancy terminations of whatever kind also involve the return of any deposit paid, possible claims against guarantors, claims on rent insurance or property insurance, arrangements for tenants/occupiers to vacate the property, tenants/occupiers property being left behind. They also give rise to issues around the state and condition in which the property has been left, e.g. cleanliness.
  3. We handle information relevant to these matters concerning tenancy termination. This is done in our own legitimate interests. These are to ensure that the property is returned to us in a proper state with vacant possession and that all appropriate financial claims by either party against the other are correctly dealt with.  These include our obligations in relation to the refund of deposits, to comply with our contractual obligations between us and the tenancy deposit scheme with whom the deposit is protected.

 

Other uses of your personal information

  • If we sell any part of our business and/or integrate it with another organisation your details may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs the new owners of the business will only be permitted to use your information in the same or similar way as set out in this privacy notice.
  • We will share personal information with our regulators, governmental or quasi-governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations;
  • Where we use third party services providers who process personal information on our behalf in order to provide services to us. This includes IT systems providers and IT contractors as well as third party referencing or screening agencies for the purposes of the prevention and detection of crime.
  • We may share your personal information with any person working within the George Ellis Property Services Group on a need to know basis to ensure we are able to perform our obligations to you.
  • We will hold your personal information on our client management systems and use this to provide you with marketing information about similar services offered by George Ellis Property Services to those which you have engaged us to provide which we feel you might find useful from time to time. You have the opportunity to opt out of receiving this information at any time.

What happens if you do not provide information that we request?

We need some of your personal information to perform the services you have requested from us. For example:

  • where we are selling a property on your behalf we need to know your contact information so that we can update you with information on viewings, offers and the progress of the sale;
  • where you have asked us to find you a property which meets certain access requirements, we may need to know some further details about your particular circumstances so that we can find you a suitable property;

We also need some information so that we can comply with our legal obligations. For example, we may need identity documents from you to meet our obligations to prevent fraud and money laundering.

If you do not provide the information required for these purposes, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

 

  1. Legal basis for processing your information

When you engage with George Ellis Property Services, there are a number of legal bases under which we may request, process and use your data, including:

  • Asking for your consent to receive email marketing and to refer you to use our other services. Your consent is not assumed and you can withdraw or change your consent at any time.
  • Where we have a legal duty, such as complying with anti-money laundering legislation
  • To enable us to fulfil a contract
  • Legitimate interest, for example where we discuss related services or provide you with the details of properties to help with your property search. When you register your property search with George Ellis Property Services, you will be sent properties nearest suited to your requirements.

Where the provision of data is a statutory or contractual requirement, or necessary to enter into or fulfil a contract, we will make this clear in our terms and conditions and contracts. Should the requested data be refused, it may not be possible to proceed with the service required.

  1. How we share your personal information

We may share your data with third parties, to help manage our business and deliver services. These third parties may include but are not limited to:

  • Service providers, who help manage our IT and back office systems, and assist with our Customer Relationship Management activities, in particular Call Credit
  • Our professional trades people
  • Suppliers who need to carry out work on your property
  • Our regulators, which may include the ICO, as well as other regulators and law enforcement agencies
  • Solicitors and other professional services firms (including our auditors)

 

  1. How long we keep your personal information

The period for which we will keep your personal information will depend on the type of service you have requested from us. The retention period may be longer than the period for which we are providing services to you where we have statutory or regulatory obligations to retain personal information for a longer period, or where we may need to retain the information in case of a legal claim.

We will hold personal data about you for the duration of your tenancy and for seven years after your tenancy has ended.   This is the statutory limitation period six years plus a further year to allow for service of proceedings should proceedings commence later.  We are also required to retain information for up to six years for tax purposes.  If your tenancy application does not go ahead then we retain data for one year.

 

  1. How we keep your information secure

The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information including but not limited to:

  • Our client files are stored on our secure client management systems. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.
  • Hard copy documentation is stored in locked cabinets.  Further enhanced by key operation door and supported by CCTV

All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.

We ensure access to personal information is restricted to George Ellis Property Services employees and workers or other persons working within the George Ellis Property Services Group on a need to know basis. Training is provided to any of those George Ellis Property Services employees and workers who need access to personal information.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All our information is stored securely electronically on servers or devices.  Certain information is also retained on a secure basis in hard copy format.

Telephone calls

To protect our legitimate interests telephone conversations may be recorded electronically for monitoring and to ensure that we have a record of what is said.  You or others may leave messages when calling.

CCTV

When we install CCTV, this is for security and crime purposes in cases where we consider that it is in our legitimate interests to carry out such monitoring which must be done in accordance with legal requirements.  We may also use CCTV to detect breaches of the tenancy terms, e.g. in the common parts or outside the building.   Recordings will be kept for these purposes.  We have 24-hour voice and surveillance CCTV monitoring at our offices at all times. See point 10.

 

  1. Your rights in relation to your personal information
  • You have a number of rights in relation to your personal information, these include the right to:
  • Be informed about how we use your personal information
  • Obtain access to your personal information that we hold
  • Request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate
  • Request that we erase your personal information in the following circumstances:
    • If George Ellis Property Services is continuing to process personal information beyond the period when it is necessary to do so for the purpose for which it was originally collected
    • If George Ellis Property Services is relying on consent as the legal basis for processing and you withdraw consent
    • If George Ellis Property Services is relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing
    • If the personal information has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation)
    • If it is necessary to delete the personal information to comply with a legal obligation
  • Ask us to restrict our data processing activities where you consider that:
    • personal information is inaccurate
    • our processing of your personal information is unlawful
    • where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim
    • where you have raised an objection to our use of your personal information
  • Request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information
  • Object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information; and
  • Not be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

If you would like to exercise any of your rights please contact info@georgeellis.london

  1. CCTV – When you enter our office

When you enter our office at 261 Beckenham, Road, Beckenham, Kent BR3 4RP we record images and audio for the following; prevention, detection and investigation of all crime, to include, fraud, theft, damage to our property, equipment or those belonging to any staff members, trades, landlords, visitors or those with legitimate reasons to visit our premises.  For anti-social behaviour, verbal and physical abuse, brand defamation, staff training and staff security.  If you do not want your image or audio recorded please do not enter these premises.

We reserve the right to disclose your image and audio recording to any law enforcement agencies.

In the event of any crime committed, theft, anti-social behaviour, verbal or physical abuse, brand defamation we reserve the right to display images on our window and video with or without audio and we reserve the right to share and publish your image and audio recording on our social media platforms and website.

 

  1. Complaints and Contact Details

Complaints

If you have any complaints about the way we use your personal information please contact the Customer Relations Officer at info@georgeellis.london who will try to resolve the issue. If we cannot resolve any issue, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK). If you need more information about how to contact your local data protection authority please let us know by contacting info@georgeellis.london

Contact details

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to info@georgeellis.london or writing to the Database Management Team, George Ellis Property Services, 261 Beckenham Road, Beckenham, Kent, BR3 4RP

 

  1. The use of cookies by George Ellis Property Services

What is a cookie?

A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user’s computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.

What cookies do George Ellis Property Services use?

The table below lists the cookies used by this website and provides a description of how each cookie works. Where further information about a cookie exists on an external website a link has been provided under ‘More information’.

gpsLanguageCode

gpsCountryCode

gpsId

Google Analytics

Google Adwords

Doubleclick

Facebook

Webtrends

 

How do I restrict or delete cookies?

7 of the cookies we use are essential for parts of the website to operate and have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website.

Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

 

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